Texas-based Authentix, which provides authentication services to a range of sectors, launched in 2003 with a few dozen employees and a modest, but loyal customer base. These devoted customers, many of whom have worked with the company for nearly 20 years, are the foundation upon which this HDA-member service provider has grown into a global company with more than 400 staff and operations on five continents.
Managing product security programs in dozens of countries, the company is focused on using innovative physical and digital tools to authenticate goods and ensure supply chain security in both the healthcare ecosystem and beyond. Through their constant commitment to service, integrity and technological innovation, Authentix has become a trusted partner to some of the world’s largest brands, national governments, central banks and an increasing number of large pharmaceutical clients.
To learn more about one of our newest service provider members, HDA recently spoke to Kent Mansfield, Chief Sales & Marketing Officer, and Lara Trail, Corporate Marketing Manager, who provided insights on what has led to the company’s successes over the past two decades. (Note: This interview has been edited and condensed for clarity.)
1.) What is an accomplishment from the past year the company is most proud of?
In the past year, Authentix has been selected as a new supplier and awarded long-term contracts in the Americas, Middle East and Africa — not only due to our offering of unique technical solutions but because of our hard-earned reputation as an ethically grounded and high-quality service provider.
One of our values is to “win with integrity.” We take a long-term approach to business, and it has served us well for many years. Last year was the busiest year in our history, and we feel strongly that our reputation and ethical behavior has been a large part of this achievement.
2.) Your company recently received the 2021 President’s “E” Award for Exports. Can you share more about this award?
The President’s “E” Award for Exports is given out by the U.S. Department of Commerce every year as the highest recognition an organization can receive for making a significant contribution to the expansion of U.S. exports.
Authentix was selected based on our sustained commitment to export growth, innovative product development process and excellence in supporting international customers across the globe.
3.) Can you share more about your company’s commitment to CSR and supporting initiatives?
As an international organization, we firmly believe in our responsibility to give back and have taken the approach to “listen locally.” We tune in to the needs and challenges that our employees, customers and communities face and eagerly provide needed resources to those vital causes where we know it will make a life-changing difference.
By taking the lead from our clients and working with local businesses, other partners and the people of the communities they serve, we have supported numerous initiatives across the globe, including developing clean water and sanitation projects in the Petauke district of Zambia, constructing a girls’ high school dormitory in Chingola, Zambia, and developing a new technology lab at a high school in Ghana.
4.) How has your team promoted diversity and inclusion in your workplace?
We adhere to a strict equal opportunity policy [regarding] our recruiting, hiring, employment and training procedures, and we make an effort to acknowledge, honor and support the diverse points of view that everyone brings to the table. A diverse and inclusive workplace [is essential to] our corporate culture where we value integrity and transparency above all. Across the globe and at home, our differences make us a wiser and better functioning company, which helps us meet our global customers’ needs in all markets.
5.) What enabled your company to manage through the various surges of the COVID-19 response?
One of Authentix’s core value propositions is our agility and ability to rapidly implement and change on the fly if needed. We already had a large base of employees working remotely in the field, and the vision of our IT group to develop remote tools and cloud-based infrastructure over the last few years facilitated a rapid transition for much of our office workforce to move to work from home.
Our employees were able to quickly adjust to remote office environments, and our essential employees in production, operations and logistics all adapted to the company’s physical work environment.